At bohokiwi, we want you to shop with confidence. We take care to ensure our products meet high standards of quality and hygiene. If there is a problem with your order, please contact us so we can help resolve it.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if an item is faulty, damaged or incorrect.

Email contact@bohokiwi.co.nz with your order number, a description of the issue and photographs where appropriate.

We will assess the issue and provide an appropriate remedy, such as a repair, replacement or refund, in accordance with applicable consumer protection laws.

Change-of-Mind Returns

For health and hygiene reasons, we do not accept change-of-mind returns or exchanges for the following products:

• Menstrual cups and menstrual discs
• Period underwear
• Period swimwear
• Bundles containing these products

This policy applies whether the product has been opened or remains unused, as we cannot always verify its hygiene condition once dispatched.

These restrictions do not affect your statutory rights if a product is faulty, damaged or incorrectly supplied.

Returns for Accessories – 14 Days

We accept change-of-mind returns for eligible accessories, including silicone sterilisers and storage cases, within 14 days of delivery.

To qualify for a return:

• Products must be unused and in their original condition.
• Products must include their original packaging, where supplied.
• Proof of purchase is required.
• You must contact us within 14 days of receiving your order.

Please email contact@bohokiwi.co.nz before returning any products. We will provide return instructions and the appropriate return address.

Return Shipping Costs

For approved change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges are non-refundable for change-of-mind returns.

For faulty, damaged or incorrect items, bohokiwi will cover reasonable return shipping costs where required by applicable consumer protection laws.

Returns must be sent by post or courier. We recommend using a tracked shipping service.

We do not charge restocking fees.

Refunds

Once we receive and inspect your approved return, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 3 business days.

Please note that your bank or payment provider may take additional time to make the funds available.

Exchanges

For hygiene reasons, we do not offer change-of-mind exchanges for menstrual cups, menstrual discs, period underwear or period swimwear.

Eligible unused accessories may be exchanged within 14 days of delivery, subject to availability and approval.

Customers are responsible for return shipping costs associated with voluntary exchanges.

If you receive a faulty, damaged or incorrect product, please contact us so we can arrange an appropriate remedy.

International Orders

Our change-of-mind return conditions also apply to international orders, subject to any mandatory consumer protection rights in the destination country.

Customers are responsible for international return shipping costs for approved change-of-mind returns.

Any applicable customs charges or import duties associated with voluntary returns are the customer's responsibility.

Nothing in this policy limits consumer rights that cannot legally be excluded in the customer's country.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.

If a product is faulty or does not meet applicable consumer guarantees, you may be entitled to a repair, replacement or refund in accordance with the law.

These rights apply regardless of our change-of-mind return restrictions or 14-day accessory return period.

Contact Us

For all return, refund or exchange enquiries, please contact:

bohokiwi Ltd

Email: contact@bohokiwi.co.nz

Please include your order number so we can assist you promptly.